Telephone: 01442 252870 | 020 8485 8922 | 07970 626465

M & P Paving Contractors Ltd

Customer Complaints Handling Policy

Our complaints policy

We are committed to providing a high-quality landscaping service to all our customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards. If you have a complaint, please contact us with the details within 5 days for new jobs, and thereafter as per the terms of our guarantees within our Terms & Conditions. We will respond within 7 days by telephone to arrange a time to visit the job site of your complaint.

What will happen next?

  1. After responding to your complaint by telephone within 7 days, a prearranged site visit will take place.
  2. With you present, we will thoroughly investigate your complaint and arrange for the corrective actions in accordance with the guarantees contained within our Terms & Conditions.
  3. We will arrange a convenient time to carry any repair or corrective action on your job.
  4. We will invite you to inspect repair/corrective action and answer any questions you may have.
  5. We will ensure that you are satisfied with repair/corrective action
  6.  If you are still not satisfied after corrective action has been taken, we will ask you to present your continued dissatisfaction in writing.
  7. We will acknowledge receipt of your letter within 10 days.
  8. We will provide you with recourse to arbitration through an independent Arbitration Services.

If you have any questions about our Customer Complaints Procedure, please send your questions to:

M and P Paving Contractors Ltd
189 Jupiter Drive
Hemel Hempstead

Registered office address:24 Guildford Street, Luton, Bedfordshire, LU1 2NR
Company reg no.07992977, Registered in England and Wales

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